Our Privacy Commitment to You
We understand the importance of safeguarding your personal information. At MP2 Energy, we are committed to protecting your personal information as you use our website. We would like to let you know that MP2 Energy does not collect personally identifiable information from anyone, unless such information is provided to us voluntarily and knowingly, except as otherwise provided in this Policy.
We only collect personal information for specific purposes, including providing you with retail energy service. We will not sell or make your personal information available to unaffiliated companies for commercial purposes unrelated to the business of MP2 Energy. However, we may use this information to inform you about goods or services that may interest you.
MP2 Energy will not disclose any personal information about you to unaffiliated companies or organizations without your consent, except as disclosed to you in this Policy, unless: (a) we are required to do so by law; (b) we believe it necessary to respond to an inquiry or provide you with a requested service; (c) It is necessary to make good on the Terms of Service Agreement we have entered into with you; or (d) to protect the rights, property or personal safety of any other person, including another MP2 Energy Customer or any member of the public.
MP2 Energy and its affiliates recognize that by utilizing our website, you are placing trust in us. We thank you, and we will take precautions to protect your information. In order to operate our Website and deliver retail electric service, we may share your personal information with a service partner under strict conditions. We will not otherwise disclose your personal information to other companies without your explicit consent.
You are not required to register or provide information to us in order to view a large majority of our site. However, to obtain services from MP2 Energy or to access portions of our Website – including, but not limited to – MP2 Energy’s “My Account”, “Customer Login”, "Net Metering" or other services provided by MP2 Energy, you may be asked to provide personal information. We use your information to personalize your online experience or to provide you with requested services. MP2 Energy will only use your information in strict accordance with this Policy.
How We Protect Your Information
We will endeavor to take all steps deemed reasonable by MP2 Energy in order to keep any information we hold about you as secure as possible. Your information is stored on secure servers that are protected in controlled facilities. We require our employees and data processors to respect the confidentiality of any personal information held by MP2 Energy.
The company takes many precautions, including administrative and technical measures, to protect your personal information against theft, mishandling and loss. Additionally, MP2 Energy protects against misuse of your information – such as unauthorized access, disclosure, alteration and destruction of your personal information. Due to the nature of the Internet, no one, including MP2 Energy, can give absolute assurance that your information will be secure 100% of the time. MP2 Energy will not be held responsible for events arising from unauthorized access to your personal information.
MP2 Energy uses appropriate, commercially available anti-virus software to ensure that this website does not contain or carry viruses. However, due to the rapidly developing nature of viruses and the Internet, we strongly recommend that you employ similar anti-virus software when accessing the MP2 Energy website. MP2 Energy makes no warranty that the website or e-mail correspondence is free from such viruses.
Our website contains educational, energy-related information that may be of interest to children. MP2 Energy does not seek to gather personal information online from or about children under the age of 13. The company encourages all children and young teens to ask their parents for authorization before providing any information about themselves or their household to anyone over the Internet.
MP2 Energy may use “cookie” technology on our Website. “Cookies” are small text files used by a website to recognize repeat users, facilitate the user’s access to and use of the site, and to track behavior on the website pages you visit, among other uses. Our website may automatically collect Cookies and other information – including, but not limited to, your domain name. MP2 Energy may compile aggregate data for statistical purposes, in order to improve our content of our website or to better administer the web pages available on the MP2 Energy website.
When and if MP2 Energy requests an email address from you, you will be given the opportunity to indicate whether or not you wish to receive future email solicitations from us. Regardless, from time to time we may send you emails for other reasons, including, but not limited to, servicing your energy account with us.
If you have questions about this Policy, please contact us at (832) 510-1030, Monday through Friday, 8:00 a.m. – 6:00 p.m., Saturday, 10:00 a.m. – 5:00 p.m. CST, or write to us at:
21 Waterway Avenue
The Woodlands, TX 77380
Attn: Compliance Department
If you would like to know what information MP2 Energy retains or if you wish to have MP2 Energy change your information because it is out of date or inaccurate, please contact us at (832) 510-1030, Monday through Friday, 8:00 a.m. – 6:00 p.m., Saturday, 10:00 a.m. – 5:00 p.m. CST, and we will modify your records accordingly.